Important information to consider regarding g.NEEDaccess (device driver)

When opening a g.tec device using g.NEEDaccess, it is possible that connected USB devices which use the orignal FTDI USB driver cause g.NEEDaccess to fail.


  • If g.NEEDaccess fails and the service stopped, start it again in the Windows Task Manager > Services tab.
  • Disconnect all other USB devices (only the g.tec device to use should remain connected)
  • Establish a connection with the desired g.tec device through g.NEEDaccess
  • Only connect additional USB devices after the connection with the g.Nautilus was established